REFUND POLICY

Last Updated: 24-Oct-2024

Thank you for shopping at Mahr-E-Zar Jewelry. We strive to provide high-quality jewelry and exceptional customer service. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

You have 14 days from the date of delivery to request a return for a refund. To be eligible for a return, your item must:

• Be unused and in the same condition as received.
• Include original packaging, tags, and any accessories provided.
• Include proof of purchase (receipt or order confirmation).

2. Non-Returnable Items

Please note that the following items are non-returnable:

• Custom or personalized items
• Sale or clearance items
• Gift cards

3. Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, a refund will be processed to your original payment method within 14 business days.

Shipping Costs:

• Shipping costs are non-refundable.
• Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.

4. Exchanges

We replace items only if they are defective or damaged. If you need to exchange an item, please contact us at +92 329 4298207 or mahrezarofficial@gmail.com.

5. Contact Us

For any questions or to request a return, please contact our customer support team at +92 329 4298207 or mahrezarofficial@gmail.com.

Note: This policy is subject to change.