RETURN POLICY

Last Updated: 24-Oct-2024

At Mahr-E-Zar Jewelry, we want you to be delighted with your purchase. If you are not completely satisfied, our return policy is here to assist you.

1. Eligibility for Returns

To be eligible for a return, items must meet the following criteria:

  • Items must be returned within 14 days of the delivery date.
  • Items must be unused, unworn, and in the original packaging with tags attached.
  • Proof of purchase, such as a receipt or order confirmation, is required.

2. Non-Returnable Items

The following items are not eligible for return:

  • Custom or personalized jewelry pieces
  • Sale or clearance items
  • Gift cards
  • Items damaged through improper use or care

3. Return Process

  1. Request a Return: Contact our customer service team at +92 329 4298207 or mahrezarofficial@gmail.com to initiate a return.

  2. Shipping the Item: You are responsible for the return shipping cost. Please use a trackable shipping service to ensure the safe arrival of your return.

  3. Inspection and Refund: Once we receive your return, we will inspect the item and notify you of the status. If approved, the refund will be processed to your original payment method within 14 business days.

    • Shipping Costs: Original shipping costs are non-refundable.

4. Exchanges

If your item is defective or damaged, please contact us to arrange an exchange. We will cover the cost of shipping for exchanges of defective or incorrect items.

5. Late or Missing Refunds

If you haven’t received your refund, please:

  • Check with your bank, as processing times may vary.
  • If there is still an issue, contact us at +92 329 4298207 or mahrezarofficial@gmail.com.

6. Contact Us

If you have any questions about our return policy, please reach out to our customer service team at +92 329 4298207 or mahrezarofficial@gmail.com.

Note: This policy is subject to change and may be updated periodically.